Subject to availability, we will use all reasonable means to deliver the product(s) you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. Due to the size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only be charged once for delivery.
The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Once your order has shipped, you can track the status using the provided tracking number. This tracking number will also be included in your shipment confirmation email. Please note that confirmation emails are sent the morning after the order has been processed and collected by the carrier.
The precise timing of a delivery cannot be specified. The carrier will strive to make deliveries happen between 9am-10pm. Signatures will no longer be mandatory on receipt of delivery. This is to comply with health and safety directives.
- Check the delivery address indicated in the order to ensure that it is correct
- Check the proof of deliver to check where is the parcel is delivered
- Check other possible recipients, e.g. receptionist, lobby personnel who could have received on your behalf
- Check with the courier. If you have received a communication (call/SMS) from the courier, you may try reaching out to them to ask about your package.
- Please contact us within 7 days from the delivery date to file a case with the courier for parcel investigation. Kindly note that the courier will not be liable for inquiries submitted after this timeframe.
